Dog Tag for Son from Dad - Luxury Military Necklace

SHIPPING

How long will it take for the buyer to receive their order?

All our products are created on demand, which means that your product will go into production shortly after your order has been processed. Customer(s) can expect to receive their products 4-9 business days after their payment has been received and their order processed.

Order in queue

After your payment has been posted, your order will go into our waiting queue for 2 hours before printing. During these 2 hours, you can change the order detail (change size, color, quantity) or cancel the order.

Production time

We typically take about 2-4 business days to make your product, depending on the type of product ordered.

Shipping time

Customers acknowledge and agree that the stated delivery time frame of 2-5 business days is an estimate, and under certain instances deliveries may exceed or be less than the stated time frame.

All our shipments are provided with a tracking link. Please feel free to follow the tracking link to check your delivery status.

How much will I pay for shipping?

 US and International Shipping: Free Shipping*

Learn more about Shipping Policy.

RETURN

We offer a 14 day return policy to our customers. Since our products are bespoke, made-to-order, we allow for refunds under certain conditions which can be found below. You have 14 days after receiving your order to contact us with any problems

Return conditions

RETURNS are handled on a case by case basis. Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:

1. The goods received are damaged
2. There are visible defects with the print
3. The item is the wrong size from the one ordered
4. The item is the wrong color from the one ordered
5. The item is the wrong design from the one ordered
6. The item is the wrong style from the ordered

Return procedure

If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return:

• You must submit a request for a return within 14 days after you receive your goods.
• After the 14 days have elapsed you acknowledge that your rights to return are considered forfeit. If goods are returned prior to submitting your request those goods are considered forfeit.
• The request can be made through our ticketing system, found here: Contact us, or by emailing us at contact@zonicta.com.
• Returns can be exchanged for the original purchased goods or refunded for the original purchase price. Inquiries are typically addressed within 24 hours.
• The package should be returned to our processing warehouse at 2590 Welton St Ste 200 PMB 1871, Denver, CO 80205.
• The shipping cost for returning the order will be covered by you. The order should be packaged in a nylon bag or any kind of bag/ box with the order ID inside.

Note: For more detailed information and instructions, please visit our Refund and Returns Policy here.